Terms of service

Last updated: 01-01-2025

Welcome to Luvince.com. By visiting our website and placing an order, you agree to the following terms and conditions. Please read these terms carefully before making a purchase. These terms apply to all transactions and interactions you have with our webshop.

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set forth below:

We/Us/Our: Luvince, operating the website [www.luvince.com].

You/Your: The customer using the webshop services, placing an order, or interacting with the website in any other way.

Site: The website [www.luvince.com], including all associated pages, services, and functionalities.

1. Applicability of Terms

2.1 These Terms and Conditions apply to all agreements, offers, orders, and deliveries of products made through our website, both within and outside of our primary operating regions.

2.2 By using our website or placing an order, you agree to these Terms and Conditions.

1. Offer and Availability

3.1 The products available on our website are subject to availability. We reserve the right to change our product range, including prices, descriptions, and availability, without prior notice.

3.2 Despite our care in listing the products, there may be cases where a product is temporarily unavailable or where a pricing error occurs. In such cases, we will contact you to resolve the issue.

1. Orders and Payments

4.1 To place an order, you must create an account or place an order as a guest on our website. You are responsible for the accuracy of the information you provide during the order process.

4.2 Payments can be made using the following methods:

• Credit cards (Visa, MasterCard)

• Bank Transfer

4.3 Your order will only be considered complete when we have received confirmation of your payment. We reserve the right to cancel orders in cases of payment issues, fraud, or abuse.

1. Shipping and Delivery

5.1 Shipping Area We ship worldwide. Shipping costs are calculated based on the destination and the size of the order. These costs will be shown during the checkout process. Free Premium Shipping is available for select locations with Track & Trace included.

5.2 Delivery Time

• Domestic: Delivery typically takes 7-12 business days.

• International: Delivery can take between 7-14 business days, depending on the courier and customs process.

• During holidays: Shipment can take longer.

5.3 Customs Duties and Taxes For international deliveries, customs duties, taxes, and other import charges may apply. These costs are the responsibility of the customer and are not covered by us.

1. Returns and Right of Withdrawal

6.1 See Refund Policy.

1. Privacy and Data Protection

7.1 We respect your privacy and process your personal data in accordance with our Privacy Policy, which is an integral part of these Terms and Conditions.

7.2 We use your data to process orders, provide customer service, send marketing communications (if you have opted-in), and comply with legal obligations.

7.3 Your personal information is stored securely and will not be shared with third parties except as required to fulfill the agreement (e.g., payment processors and shipping companies).

1. Liability

8.1 We are not liable for any damage resulting from the use of our website, the use of the products provided, or any technical issues that arise during the use of the website or payment process.

8.2 In the event of damages caused directly by our fault, our liability is limited to the amount you paid for the relevant product.

1. Intellectual Property

9.1 All content on our website, such as text, images, logos, and software, is owned by Luvince.com or used with permission. You may not copy, distribute, or reproduce this content without permission.

1. Governing Law and Disputes

10.1 These Terms and Conditions are governed by applicable local laws.

10.2 Disputes must first be resolved via alternative dispute resolution (ADR). If this does not lead to a solution, the dispute may be brought before the competent court in the applicable jurisdiction.

1. Miscellaneous Provisions

11.1 Force Majeure We are not liable for delays or failures in performance due to circumstances beyond our control, such as natural disasters, strikes, force majeure, etc.

11.2 Changes to the Terms We reserve the right to modify these Terms and Conditions at any time. Any changes will be published on the website and will take effect from the date of publication.

Contact Information

If you have any questions about these Terms and Conditions or need customer support, please contact us at:

Email: info@luvince.com

Website: [www.luvince.com]

Thank you for shopping with Luvince.com!