Refund policy

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Return and Refund Policy for Luvince.com

Last Updated: [01-01-2025]

Thank you for shopping with Luvince. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the terms and conditions outlined below.

1. Return Period

You have 30 days from the date of delivery to return your item(s) for a refund, exchange, or store credit. Returns requested beyond this period unfortunately cannot be accepted.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition (no signs of wear, damage, or alterations).

• The item must be returned in its original packaging, including all tags and labels.

• You must provide proof of purchase (order number or receipt).

Non-returnable items include:

• Sale or clearance items (unless defective).

• Gift cards.

• Personalized or custom-made products (unless damaged or defective).

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@luvince.com with your order number and details of the item(s) you wish to return.

2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning your item.

3. Package the Item: Securely pack the item in its original packaging to prevent damage during shipping.

4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

4. Refund Process

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. If the original payment method is no longer valid, we will issue store credit.

Please note:

• Shipping fees are non-refundable, except in cases of damaged or incorrect items.

• If the return does not meet our conditions, we reserve the right to deny the refund or apply a restocking fee (typically 15% of the order total).

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item. The cost of shipping is the customer’s responsibility.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@luvince.com. We will provide a replacement, exchange, or store credit, including return shipping costs.

To process a claim, we require:

• Clear photos of the damaged or faulty item(s).

• In some cases, we may ask you to return the item, but we will not cover the cost of return shipping.

7. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards.

• Personalized or custom-made items.

• Hygiene-sensitive products (e.g., underwear, socks).

• Items marked "Final Sale" or discounted as part of clearance promotions.

8. Contact Information

For any questions or concerns regarding our return and refund policy, please contact us:

Email: info@luvince.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Website: www.luvince.com

We appreciate your business and are here to assist you with any inquiries. Thank you for choosing Luvince!